RETURNS & Refunds

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package.

We will do our best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis. Please note that we do not offer refunds for digital PDF patterns.

If you have any queries with your order then please contact us.


Please be sure to obtain Proof of Postage when returning goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.


If you require a refund we will refund the price paid by you for the goods, minus the initial postage charge and the return postage charge. The money will be refunded to your original method of payment within 14 days of us receiving the goods, providing that the goods have been returned in original condition and packaging to us within 30 days of delivery to you or of your notifying us of cancellation.

If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, we are unable to refund the return postage.

If you do not return your goods within 30 days of notifying us of cancellation of your order, we shall be entitled to withhold payment of any refund.

Treat someone special

Not sure what to buy the embroiderer in your life? Our gift vouchers make the perfect present as they can be used towards workshops, kits, patterns or materials, both online and at events.