Delivery

We attempt to ship all orders within 48 hours of receiving them. Please be sure to enter your correct shipping address for purchases.

I use Royal Mail for all my parcels. All UK orders will be posted First Class mail by Royal Mail, which includes proof of postage compensation for lost items up to the value of £25. Parcels to be delivered outside of the UK will be posted regular Airmail.

Parcels in the UK usually arrive within 2 days – please note next day delivery is no longer automatic with 1st Class mail. If you need a parcel urgently, please contact us to ensure it goes Special Delivery – extra charges apply.

A parcel to Europe usually arrives within 3-4 days, depending on where it is being posted to, and the rest of the world is anything from 5-10 working days, again depending on your parcel services. 

All international orders over £15 will be sent via Airmail tracked, which includes insurance. This is automatically added and included in the charges.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

PACKAGING

All of my designer kits (full kits) are beautifully packaged and presented in sturdy carrier bags, making them very suitable as gifts. The pattern and print and pattern only kits come in a cellophane bag with a clear and detailed picture on a study card inner. Should you wish the kit to be wrapped for a special occasion let me know and I will do my best to fulfil any wishes.

My items are all packed in padded white envelopes/boxes to protect the contents.

Treat someone special

Not sure what to buy the embroiderer in your life? Our gift vouchers make the perfect present as they can be used towards workshops, kits, patterns or materials, both online and at events.

BUY GIFT VOUCHERS